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Refund policy

Luxury Backyard Supply is operated by Great Dane Luxe LLC.

Return and Refund Policy
Effective Date: January 15, 2026

1. Scope and Intent
Ā  Ā  Ā  Ā This Return and Refund Policy applies to all purchases made through the Luxury Backyard Supply website located at luxurybackyardsupply.com ("Website").

2. Contact Information
Ā  Ā  Ā  Ā For questions about returns and refunds, please contact our Customer Service team:
Ā  Ā  Ā  Ā  Ā  * Email: support@luxurybackyardsupply.com
Ā  Ā  Ā  Ā  Ā  * Phone: 910.304.5800
Ā  Ā  Ā  Ā  Ā  * Address: 8941 Buffalo Gourd Lane, Angier, NC 27501
Ā  Ā  Ā  Ā  Ā  * Hours: 9am - 5pm EST, Monday to Friday (excluding Holidays)

3. Return Eligibility
Ā  Ā  Ā  Ā Customers in United States have the right to cancel their purchase and return the productĀ within 30 days of receipt without providing any reason, subject to the conditions outlined below.

Ā  Ā  Ā 3.1 Conditions for Return
Ā  Ā  Ā  Ā  Ā  Ā  Ā * Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Ā  Ā  Ā  Ā  Ā  Ā  Ā * Original Packaging: The item must be in the original packaging, with all labels and tagsĀ attached.
Ā  Ā  Ā  Ā  Ā  Ā  Ā * Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process
Ā  Ā  Ā  4.1 Initiating a Return
Ā  Ā  Ā  Ā  Ā  Ā  1. Contact Customer Service:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Email us at Support@luxurybackyardsupply.com or call 910.304.5800 within 30 days of receiving your order.
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Provide your order number and a detailed reason for the return.
Ā  Ā  Ā  Ā  Ā  Ā  2. Return Authorization:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaidĀ shipping label.

Ā  Ā  Ā 4.2 Preparing Your ReturnĀ 
Ā  Ā  Ā  Ā  Ā  Ā  1. Package the Item Safely:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Securely pack the item in its original packaging
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Ensure all accessories, manuals, and free gifts are included.
Ā  Ā  Ā  Ā  Ā  Ā  2. Include Documentation:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Include the return authorization form and any necessary supporting documents or images.
Ā  Ā  Ā  Ā  Ā  Ā  3. Attach Shipping Label:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Download and print the return shipping label provided in our email.
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Affix the label to the outside of the package.

Ā  Ā  Ā 4.3 Shipping the Return
Ā  Ā  Ā  Ā  Ā  Ā  Ā Shipping the Return
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Ship the package within 7 days of receiving the return authorization.
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Use a trackable shipping method to ensure your package arrives safely.
Ā  Ā  Ā  Ā  Ā  Ā  Ā Return Window:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Ship the item within 30 days after receiving the return authorization.

5. Return Shipping Costs
Ā  Ā  Ā  Ā  Customer Responsibility:
Ā  Ā  Ā  Ā  Ā  Ā * All return shipping costs are the responsibility of the customer

6. Specific Return and Refund Conditions
Ā  Ā  Ā 6.1 Returns Due to Change of Mind
Ā  Ā  Ā  Ā  Ā  Eligibility:
Ā  Ā  Ā  Ā  Ā  Ā  * Items must be unused, undamaged, and in original packaging.
Ā  Ā  Ā  Ā  Ā  Ā  * Return request must be made within 30 days of receipt.
Ā  Ā  Ā  Ā  Ā  Ā  Ā * CountryLane Gazebos, Pavilions and Pergolas are not eligible for returns
Ā  Ā  Ā  Ā  Ā  Refund:
Ā  Ā  Ā  Ā  Ā  Ā  * A refund will be issued to the original payment method, minus any applicable restocking fees.
Ā  Ā  Ā  6.2 Defective or Damaged Goods
Ā  Ā  Ā  Ā  Ā  Notification:
Ā  Ā  Ā  Ā  Ā  Ā  Ā * Contact us within 7 days of receiving the item.
Ā  Ā  Ā  Ā  Ā  Documentation:
Ā  Ā  Ā  Ā  Ā  Ā  Ā * Provide photos or videos of the defect or damage.
Ā  Ā  Ā  Ā  Ā  Resolution:
Ā  Ā  Ā  Ā  Ā  Ā  * We will offer a replacement or a full refund, including return shipping costs.
Ā  Ā  Ā  6.3 Incorrect Product Received
Ā  Ā  Ā  Ā  Ā  Notification:
Ā  Ā  Ā  Ā  Ā  Ā * Inform us immediately (within 24 hours) upon receipt.
Ā  Ā  Ā  Ā  Ā  Resolution:
Ā  Ā  Ā  Ā  Ā  * We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
Ā  Ā  Ā  6.4 Product Never Arrived
Ā  Ā  Ā  Ā  Ā  Notification:
Ā  Ā  Ā  Ā  Ā  Ā * Contact us if your product does not arrive within the estimated delivery time.
Ā  Ā  Ā  Ā  Ā  Resolution:
Ā  Ā  Ā  Ā  Ā  * We will initiate an investigation with the carrier.
Ā  Ā  Ā  Ā  Ā  * If the product is confirmed lost, we will offer a full refund or send a replacement product.
Ā  Ā  Ā  6.5 Order Cancellation
Ā  Ā  Ā  Ā  Ā  Before Shipment:
Ā  Ā  Ā  Ā  Ā  Ā * You can cancel your order for a full refund if it has not yet been shipped.
Ā  Ā  Ā  Ā  Ā  After Shipment:
Ā  Ā  Ā  Ā  Ā  Ā * If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy
Ā  Ā  Ā  Ā The following items are non-returnable and non-refundable:
Ā  Ā  Ā  Ā  Ā  Ā * ALL CountryLane Gazebos, Pavilions and Pergolas
Ā  Ā  Ā  Ā  Ā  Ā  Custom or Personalized Products:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Items made to your specifications or clearly personalized.
Ā  Ā  Ā  Ā  Ā  Ā  Perishable Goods:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Such as food, flowers, newspapers, or magazines.
Ā  Ā  Ā  Ā  Ā  Ā  Intimate or Sanitary Goods:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Including underwear, swimwear, and personal care items, unless unopened and unused.
Ā  Ā  Ā  Ā  Ā  Ā  Gift Cards and Downloadable Software Products.

8. RefundsĀ 
Ā  Ā  Ā 8.1 Refund Conditions
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Approval:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Refunds are issued after we receive and inspect the returned item.
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Notification:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * We will notify you via email regarding the approval or rejection of your refund.
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Condition:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Items must meet the return eligibility criteria outlined in Section 3.
Ā  Ā  Ā  8.2 Refund Processing
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Method:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * Refunds will be processed to the original payment method used at the time of purchase.
Ā  Ā  Ā  Ā  Ā  Ā  Ā Time Frame:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  * It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.
Ā  Ā  Ā  Ā 8.3 Partial Refunds
Ā  Ā  Ā  Ā  Ā  Partial refunds may be granted in certain situations:
Ā  Ā  Ā  Ā  Ā  Ā  Ā Condition Issues:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Items not in original condition, damaged, or missing parts for reasons not due to our error.
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Late Returns:
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā * Items returned more than 30 days after delivery.

9. Exchanges
Ā  Ā  Ā  Ā Eligibility:
Ā  Ā  Ā  Ā  Ā  Ā  Ā * We replace items if they are defective, damaged, or incorrect.
Ā  Ā  Ā  Ā Process:
Ā  Ā  Ā  Ā  Ā  Ā  Ā * To request an exchange, contact support@luxurybackyardsupply.com.
Ā  Ā  Ā  Ā Shipping Costs:
Ā  Ā  Ā  Ā  Ā  Ā * For defective or incorrect items, we cover the shipping costs.
Ā  Ā  Ā  Ā  Ā  Ā * For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines
Ā  Ā  Ā  Ā Return Window:
Ā  Ā  Ā  Ā  Ā  * Returns must be reported and shipped within 30 days of receiving the product.
Ā  Ā  Ā  Ā Return Processing:
Ā  Ā  Ā  Ā  Ā  * After receiving and inspecting the returned item, we will process the refund within 14 days.
Ā  Ā  Ā  Ā Refund Period:
Ā  Ā  Ā  Ā  Ā  Ā * It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights
Ā  Ā  Ā  This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support
Ā  Ā  Ā  Ā For more information, please:
Ā  Ā  Ā  Ā  Ā  Ā * Visit our [FAQ Page]
Ā  Ā  Ā  Ā  Ā  Ā * Contact our Customer Service team:
Ā  Ā  Ā  Ā  Ā  Ā  * Email: support@luxurybackyardsupply.com
Ā  Ā  Ā  Ā  Ā  Ā  * Phone: 910.304.5800

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Luxury Backyard Supply
support@luxurybackyardsupply.com
910.304.5800
8941 Buffalo Gourd Lane
Angier, NC 27501